
Return & Cancellation Policy
Thank you for choosing to hire a stall with Your Brand Your Story. Please review our return and cancellation policy below:
-
Cancellation Policy
-
Customers may cancel their stall hire within 7 days of purchase if they provide a valid reason for the cancellation.
-
To cancel, please contact us via info@yourbrand-yourstory.com with your order details and reason for cancellation.
-
Approved cancellations will be refunded in full within 5-7 business days.
-
-
No Refunds After Service is Carried Out
-
Once the stall hire service has been carried out (including reserved dates or provided access to the stall), no refunds will be issued.
-
-
Non-Transferable
-
Stall bookings are non-transferable and cannot be reassigned to another party or date once confirmed.
-
-
Exceptional Circumstances
-
If unforeseen circumstances prevent us from fulfilling the service (e.g., shopping centre closures or emergencies), we will contact you to discuss alternative arrangements.
-
For any questions regarding this policy, please contact our team at info@yourbrand-yourstory.com