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Return & Cancellation Policy

Thank you for choosing to hire a stall with Your Brand Your Story. Please review our return and cancellation policy below:

  1. Cancellation Policy

    • Customers may cancel their stall hire within 7 days of purchase if they provide a valid reason for the cancellation.

    • To cancel, please contact us via info@yourbrand-yourstory.com with your order details and reason for cancellation.

    • Approved cancellations will be refunded in full within 5-7 business days.

  2. No Refunds After Service is Carried Out

    • Once the stall hire service has been carried out (including reserved dates or provided access to the stall), no refunds will be issued.

  3. Non-Transferable

    • Stall bookings are non-transferable and cannot be reassigned to another party or date once confirmed.

  4. Exceptional Circumstances

    • If unforeseen circumstances prevent us from fulfilling the service (e.g., shopping centre closures or emergencies), we will contact you to discuss alternative arrangements.

For any questions regarding this policy, please contact our team at info@yourbrand-yourstory.com

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