Unfortunately, we do not offer refunds in the event that you do not sell as anticipated or achieve lower sales. Our service involves significant behind-the-scenes efforts to secure your retail space, organise the pop-up, provide storage, and furnish a stall with graphics, among other services. This commitment ensures that we can deliver a comprehensive and valuable experience, even if sales outcomes may vary for each trader.

​Kindly bear in mind that our primary objective is to offer a service for your brand, allowing you to test the space and, ideally, make sales. Our approach differs from ticketed events where we actively promote attendance, as this wouldn’t be financially viable for us due to our longer-term presence within shopping centres.